Privacy Policy

Effective Date: February 6, 2023

At The Pilates Haus ("we," "us," or "our"), your privacy is very important to us. This Privacy Policy outlines how we collect, use, protect, and disclose personal information that we gather when you visit our studio, use our website, use our app, book classes, or interact with us in any other way. By using our Services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information to provide, improve, and personalize our services. The types of information we may collect include:

1.1 Personal Information

Identifying Information: Name, email address, phone number, date of birth, and emergency contact information.
Payment Information: Credit card or other payment method details for processing class bookings, memberships, and other purchases.
Health Information: Information about any pre-existing conditions, injuries, or health concerns that you provide to help ensure your safety during Pilates sessions. This may also include emergency medical information.
Class History: Records of the classes you’ve attended, your membership status, and any bookings or cancellations.

1.2 Usage Data

Website and App Usage: Information about how you use our website, mobile app, and other online services, such as your IP address, browser type, and browsing patterns.
Cookies: We may use cookies and similar technologies to enhance your experience on our website and gather analytics data about usage patterns.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

2.1 Providing Services

To process your class bookings, membership payments, and other transactions.
To personalize your experience with our studio, including class recommendations or adjustments based on your preferences and health information.
To communicate with you about your bookings, classes, promotions, events, and other updates related to our services.

2.2 Health and Safety

To ensure your safety during Pilates sessions by keeping track of any health conditions or injuries that you disclose.

2.3 Marketing and Promotions

To send you marketing materials, such as newsletters, promotions, special offers, or class updates, that may be of interest to you. You can opt out of receiving marketing communications at any time.
To personalize marketing and promotional messages based on your preferences and behavior.

2.4 Customer Support and Communication

To respond to your inquiries, complaints, or feedback, and provide customer support.

2.5 Improving Our Services

To improve and customize our offerings based on your feedback, usage patterns, and other information we collect.

3. How We Protect Your Information

We take the privacy and security of your personal information seriously. We implement appropriate technical and organizational measures to safeguard your information from unauthorized access, alteration, disclosure, or destruction. These measures may include encryption, secure payment gateways, and access controls.

However, please note that no method of transmitting information over the internet or storing data is entirely secure, and we cannot guarantee the absolute security of your data.

4. Sharing Your Information

We respect your privacy and will not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:

4.1 Service Providers

We may share your personal information with trusted third-party service providers who help us operate our business, such as payment processors, email marketing platforms, and website analytics services. These third parties are only allowed to use your data to provide the services we’ve contracted them for and are required to keep your information confidential.

4.2 Legal Compliance

We may disclose your personal information if required to do so by law, or if we believe such action is necessary to comply with legal processes, protect our rights, or prevent fraud.

4.3 Business Transfers

If we undergo a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if your information is transferred in such circumstances.

5. Your Rights and Choices

You have certain rights regarding the personal information we collect and process. These include:

5.1 Accessing Your Information

You can request a copy of the personal information we hold about you by contacting us at info@thepilateshaus.com.

5.2 Updating or Correcting Your Information

If any of your personal information is incorrect or outdated, you can update it by logging into your account or by contacting us directly.

5.3 Opting Out of Marketing Communications

You can opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

5.4 Data Deletion

You may request that we delete your personal information, subject to any legal obligations we may have to retain certain data (such as payment history or health-related information). Please note that deleting your data may impact your ability to access certain services, such as class bookings or membership.

5.5 Data Portability

In some cases, you may request a copy of your personal data in a commonly used electronic format to transfer it to another service provider.

6. Third-Party Links

Our website or services may contain links to third-party websites or services. This Privacy Policy does not apply to any third-party sites, and we are not responsible for the content or privacy practices of those sites. We encourage you to read the privacy policies of any third-party websites you visit.

7. Children’s Privacy

Our Services are not intended for children under the age of 16 and we do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child under the age of 16 we will take steps to delete such information immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Effective Date" at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

The Pilates Haus
314 S Missouri Ave. Suite 120, Clearwater FL 33755
info@thepilateshaus.com
727-592-8963

By using our services, you agree to the terms of this Privacy Policy.